Support and Contact

Control panel tutorials. Aimed at beginners, these are easy guides and how-tos with step by step instructions. If this is your first time using a free hosting account, you may want to learn more about your control panel.

Forum. You can get community help in our support forum. In development.

Contact option 1: Internal Ticket System. To contact us please sign in to your control panel and submit a ticket to our Technical Staff. Click on Create NEW ticket at the bottom of your control panel.

Contact option 2: Leave a comment below. You can write us a message in the contact form below. Comments are moderated. It will take us some time before publishing your comment.

You can check more comments in the spanish section following this link: Soporte y Contacto. You can also write comments there.

Visit our FAQ – Frequently Asked Questions to read some common question.

Video Tutorials. Awesome video tutorials about the old control panel -VistaPanel- usage provided by iFastNet.comSecureSignup.net. Created by Andrew Miller, published under a Creative Commons Attribution-Share Alike 3.0 (CC-BY-SA-3.0) United States License.

112 thoughts on “Support and Contact

    1. Hi.

      Your username was mipc_12817332 and created about April, 2013. Unfortunately, your site was inactive for more than 90 days and the system deleted your account.

      You will have to sign up again to create the account anew.

  1. Hello support!

    I have a problem with my site:
    http://christmastimeishere.mipropia.com

    It was a blank on frontend and wp-admin also!
    I delete all files and database and to try install wordpress via softaculous,
    BUT GOT MESSAGE:
    \The following errors were found :

    An installation already exists at http://christmastimeishere.mipropia.com as per our records. To re-install the application please uninstall the existing installation!

    Can you help to me INSTALL A NEW LATEST WORDPRESS?

    thank you

    1. Hi.

      Your old WordPress, installed via Softaculous, is completely removed now.

      You can try again to install a new WordPress.

      For further help, please login to your control panel and create a support ticket. We will be able to offer you a better support through internal tickets.

        1. Hi.

          It isn’t possible to use folders ABOVE THE ROOT. You can only use folders BELOW THE ROOT which is the HTDOCS folder.

          If you create a folder out of the root folder, it won’t work. You have to create it INSIDE the root folder, like this /htdocs/christmas/

    1. Hi. Yes, that’s a self signed certificate.

      If your browser is Firefox:
      1.- click button Advanced
      2.- click button Add exception
      3.- click button Confirm security exception

      If Opera, just click button Continue Anyway.

      You’d be able to login to WP then. If not, you’ll probably need to tweak your browser’s Preferences or Settings.

  2. Hello support!

    I to try to install a SSL to my domain: http://backto50s.mipropia.com/
    User: mipc_15613896
    I to generate a Private Key and CSR from cpanel.
    Then I to try copy CSR and past to Certificate field and press “Upload Certificate”
    … and got follow message:
    The certificate uploaded is NOT for the domain name backto50s.mipropia.com.

    What I to do wrong? Can you help me?

    Thanks

    1. It seems you already have installed a self signed certificate. You only have to press “Upload Certificate” if you bought a Certificate from an SSL issuer.

      Please login to control panel and create a support ticket to assist you further.

  3. Hello,

    Someone is using your free hosting services to host a phishing site that’s stealing American Express credit card information.

    **Warning – Live phishing page

    lamericapressi. mipropia. com/ 2/ online. americanexpress. com/ myca/ oce/ us/ action/ register0bdb. html

    Please remove this site so it doesn’t steal any more information.

    Thanks

  4. We have a page in Facebook. In our page we have configured our website (http://caronte.mipropia.com/). When you click in URL, you get this:

    “There was a problem with this link: http://caronte.mipropia.com/
    You can go now to this site or return to the page you were before.
    Remember to only follow links from trusted sources”

    Same for Twitter profile:

    “Warning: This link can be dangerous
    http://caronte.mipropia.com/

    The link you are trying to access has been identified by Twitter or our partners as potentially harmful. This link can lead to a site:

    install malicious software on your computer
    steal your password or other personal information
    collect your personal information to send spam
    Back to previous page
    More information on dangerous links

    Ignore this warning and continue”

    How we solve this problem? Can you help us ?

    Thanks in advance for your answer.
    Regards.

    1. This was the answer via internal ticket that same day:
      There are 2 main possibilities for your problem:

      • free subdomain: if they detect one bad link in a subdomain under mipropia.com then they just mark all the subdomains as unsafe
      • shared IP: if they detect one bad link in a shared IP then they just mark as unsafe that IP and all domains and subdomains that live in that IP

      This is their way to tell you that you are about to enter in a free hosting site that might be dangerous

      You may want to read the following links:
      Facebook: “Sorry, there was a problem with this link” – should we worry?

      Twitter Marks Clean Sites As Harmful, Breaks Links

      You will probably solve this problem by buying a domain name and a paid web hosting. You can do this by upgrading your free hosting account to paid hosting. You may use promo code SUPERSSD to get a 20% discount. You ought to shop around the internet too.

  5. Hi! the website uniwersytetgdanski. mipropia. com/ is using illegal material stolen from a private computer and published without permission. Therefore I demand to remove that account. Thank you for your cooperation

  6. Block this spammer’s site mylotterybb. mipropia. com/ , pls !
    ==========================

    o system that can be played by anyone
    in any country.

    The first and still the only proven method that can
    make you a winner 5 out of 10 times

    A step-by-step plan, so easy to understand and apply
    that even a 7 year old kid can do it.
    Your ticket to a new life full of happiness and joy.

    Praised in hundreds of thank you letters I received from
    people all over the world.

    You can have this lotte`ry `secret.

    Download book Here
    more de`tails

    Many blessings and good for`tune…

    Tiffanny Holcomb

  7. This is a phishing site that is being hosted off your site. Could you please take down?
    inet. mipropia. // onlineps/ wwp/ verifyemail. html

  8. Hi!

    My name is Alexey, I am specialist of tech-support department of Mail.Ru company.

    One of our game projects ( http://wf.mail.ru/ ) provides an option of broadcasting the messages within a separate game server. However, the following messages have been re-translated to the world chat featuring the link:

    wfbonus. mipropia. com

    The design of this site main page mimics that of the project ( http://wf.mail.ru/ ) main page, however, a phishing form for the project user login data is published there instead of authentication form.

    Please, close this page or provide the data required for this URL to be closed.

    We kindly ask you to provide us with all possible information regarding the site owner (IP, site registration date, other information). These information may help us take countermeasures against the violators.

    Thanks in advance.

  9. Hi!

    My name is Alexey, I am specialist of tech-support department of Mail.Ru company.

    One of our game projects ( http://wf.mail.ru/) provides an option of broadcasting the messages within a separate game server. However, the following messages have been re-translated to the world chat featuring the link:

    warfaces. mipropia. com

    The design of this site main page mimics that of the project ( http://wf.mail.ru/ ) main page, however, a phishing form for the project user login data is published there instead of authentication form.

    Please, close this page or provide the data required for this URL to be closed.

    We kindly ask you to provide us with all possible information regarding the site owner (IP, site registration date, other information). These information may help us take countermeasures against the violators.

    Thanks in advance.

  10. Representamos a un banco Americano: PNC Financial Services, y hemos detectado una actividad fraudulenta en su sitio web (véase LINK], un problema de phishing. Le solicitamos sea tan amable de realizar los tramites que sean pertinentes para resolver este problema. Retirando de inmediato el site que contiene Información del banco.
    It appears that mipropia.com has been hacked and someone has put up a phishing page. You can learn more about phishing at http://en.wikipedia.org/wiki/Phishing

    Our client, PNC Financial Services, requests that the offending page(s) be removed immediately.

    Phishing URL on 185.27.134.213: hxxp://mekussy[.]mipropia[.]com/pnconlinejamnowwithme/pnconlinejamnowwithme/update[.]htm

    Please reply to this message to confirm receipt and update us on the status of shutting down the fraudulent site.

    Please let us know if you can provide any files associated with this attack, so that we can perform analysis.

    Thank you in advance,
    Salvador Ayala | Incident Response Analyst | +1-866-757-5678
    [11500692]

    1. Hi.

      You can remove WordPress files with your FTP client of choice such as FileZilla, CoreFTP or any other. You can also do it from your control panel with the Online File Manager.

      And you can remove your databases from your control panel.

      1. Login to control panel and click in MySQL Databases icon.
      2. Now you should see a drop down menu under Delete Database title.
      3. Select the database you want to delete and click in Remove Database.

      However, several users have had difficulties getting rid of their Databases. We can remove them for you. For security reasons, you need to create a support ticket inside your control panel telling us which database you want us to delete for you.

      In the meantime, we will allow you to create more than 3 databases so you can continue developing your websites.

      I hope this helps you.

  11. Dear Webmaster,

    I am trying to remove some backlinks pointing to my website, our main Domain is http://www.realassetmgt.co.uk/. I would really appreciate your help in removing this link.

    Here are links we wish to have removed:

    URL: http://www.maintenancesoftware.mipropia.com/
    Anchor Text: maintenance%20management%20software
    Target URL: http://www.realassetmgt.co.uk/

    URL:http://www.maintenancesoftware.mipropia.com/index.php
    Anchor Text: maintenance%20management%20software
    Target URL: http://www.realassetmgt.co.uk/

    URL: http://www.maintenancesoftware.mipropia.com/index.php?p=1_2_Maintenance-Software
    Anchor Text: Maintenance%20software
    Target URL: http://www.realassetmgt.co.uk/

    URL: http://www.maintenancesoftware.mipropia.com/index.php?p=1_6_Maintenance-Management
    Anchor Text: Maintenance%20management%20software
    Target URL: http://www.realassetmgt.co.uk/maintenance-management-software.html

    If you could please send a confirmation note letting me know that the link has been removed, I would really appreciate it. Thanks in advance! I hope to hear from you soon.

    1. Is this an abuse report?

      If that website is spamming or engaging in some kind of abuse we can ban and suspend that account. The links would be destroyed in this case. Please, tell us what kind of malicious action is performing against your website.

      Otherwise, you need to contact that website’s webmaster.

  12. im having problems with MySQL server.
    when i try to go to the site it keeps loading DATABASE ERROR everytime.
    eas working ok until yesterday.
    cant acces to Wp Dashboard.
    thanks.

    1. Hi.
      The MySQL server is under heavy load and a few users are suffering this problem too.
      Give it a few minutes/hours and it should be working well again. It seems to be working ok now.
      One thing you can do to lower the load: deactivate and uninstall as many plugins as you can.
      If you need further help please contact us again.
      Kind regards.

  13. Abuse report: xttp://ecologistics[.]mipropia[.]com/ is a so-called “fake escrow” site. Please suspend.

    Thanks in advance,

    lightfair

  14. http:// *ibia*an*egistr*. mipropia. com/ BanList. html

    Report, It’s Tibia’s hacking. I got a few minutes ago message:
    “01:11 Comnunity of Celesta [2]: Dear Player! Our anti-bot system add your account to the Ban List. You can explain it here http:// *ibia*an*egistr*. mipropia. com/ BanList. html to avoid punished. You have 2 hours to do that.”

    For the first – the name is comNunity
    For the second – the name like Comnunity of Celesta was created today at 00.49.

    Thanks

  15. site report, they are cheating people on tibia game into making them believe they are cipsoft(tibia game developers)

    http:// *ibia*an. mipropia. com/ BanList. html

    16:20 Comnunity on Astera [2]: Dear Player! Our anti-bot system add your account to the Ban List. You can explain it here http:// *ibia*an. mipropia. com/ BanList. html to avoid punished. After 2 hours without explain your account will be deleted. Kind Regards your CipSoft.

  16. Dear Sirs:
    RSA, an anti-fraud and security company, is under contract to assist ING Netherlands Bank and its related entities in preventing or terminating online activity that targets ING Netherlands Bank clients as potential fraud victims. RSA has been made aware that you appear to be providing Internet Services to a fraudulent Web site, which is part of a “phishing scam”*. This activity violates ING Netherlands Bank copyright, trademark and other intellectual property rights and may violate the criminal laws of the United States and other nations.
    E-mail messages have been broadly distributed to individuals by a person or entity pretending to be ING Netherlands Bank. These e-mails use ING Netherlands Bank name and identity (including trademarks) without authorization. The e-mails request recipients to verify and submit sensitive details related to their ING Netherlands Bank accounts. Within the fraudulent e-mail message, there is a link that leads the recipients to a fraudulent website displaying ING Netherlands Bank copyrighted materials and trademarks. The fraudulent website is located at the following URL address http:// inghelpdesk. mipropia. com/ to which you provide services and which is under your control.
    The fraudulent website not only represents a misuse of ING Netherlands Bank intellectual property; its purpose is to improperly obtain personal information of ING Netherlands Bank customers in order to fraudulently access their bank accounts. The owners of those websites typically perpetrate identity-theft related activities, such as using customer’s credit cards or bank accounts without authorization. In addition, since the vast majority of all of the e-mails are not being sent to actual ING Netherlands Bank customers, the actions may serve to damage the reputation and image of ING Netherlands Bank.
    Please take all necessary steps to immediately shut down the fraudulent website, terminate its availability to the Internet and discontinue the transmission of any e-mails associated with this website.
    We understand that you may not be aware of this improper use of your services and we appreciate your cooperation. We specifically would ask that you also take the following actions: Please provide us with a tar/zip file of the source code for this site, so that we may analyze it to help prevent further attacks. If any customer data has been captured that is stored on your systems or equipment, please send us that data so that the customers to whom that data relates can be notified and take steps to protect their credit. Please provide a copy of any records you maintain that indicate the name, contact information, method of payment or similar information that may be useful in helping learn about the identity and location of the customer for whom the website has been operated.
    Thank you for your cooperation to prevent and terminate this fraudulent activity.
    Sincerely,
    RSA Anti Fraud Command Center
    Tel: +44(0)800-032-7751 (UK)
    Tel: +1-866-408-7525 (US)
    Fax: +972-9-9566658 (EU)
    Fax: +1-212-208-4644 (US)
    E-mail: afcc [AT] rsa.com
    *”Phishing” is an e-mail scam that attempts to trick consumers into revealing personal information, such as their credit or debit account numbers, checking account information, Social Security Numbers, or banking account passwords, through an imposter’s Web site or in a reply e-mail.

    50

    1. Hi. Thanks for warning us. We have escalated this issue to our tech support staff (securesignup.net group) and the account involved in this attack has just been banned a few minutes ago. Please, check that offender subdomain is no longer working after flushing your DNS cache. Best regards.

  17. Hello,

    A ph*sh*ng website has been detected at xttp:// **begin***. mipropia. com/ *bn*. htm.
    Could you please suspend the corresponding hosting account?

    Thank you in advance for your help.

    Regards,
    Lexsi

  18. The page: indieregalo .mipropia .com is a fraud trying to ste4l credit card and p4yp4l details. Please email to confirm when it has been closed.

    Thanks,
    Scott

    1. Hello and thank you very much for informing us.
      We have just taken down that account a few minutes ago based on your information. Please, clear your cookies and DNS cache and reboot your modem and PC to check the website is no longer working.

  19. Hello.

    Can I change my domain name from moscuseraturre .mipropia .com to moscuserrature .mipropia .com?

    thank you in advance.

    1. No, you cannot. Although you can:

      • add it as a new subdomain. Just log in to your control panel and go to subdomain management. Type the new subdomain you want, click add and you will get the new subdomain unless it is already taken.
      • or open a new account. Just move your stuff to the new account. Leave the old account empty and it will be deleted within 30 days aprox.
    1. Your account has been terminated because a dangerous file was found in it. Please register a new account with a different email address. Before you start uploading your website, please make sure your operating system is updated. Then update your antivirus program and scan your whole computer. Make sure your system is secure.

  20. Dear sirs

    In your Web server IP: 209.190.24.6 (xttp:// infinitagroup .mipropia .com/mps/RTLogin01.aspx.htm)
    we found the presence of clone pages of our Italian Bank (“Banca Monte dei Paschi di Siena S.p.A”).
    We realized that the ph1shers are using these pages for ph1shing attacks targeted at our customers home banking.
    All the cloned web pages are hosted on a server where the directories are accessible by browsing.
    We ask you to remove immediately these Web Pages which are illegally hosted on your server than the European Directive 95/46/EC and all other directives that flow from it.

    Thanks in advance

    Lorenzo Gasparini
    Sviluppo e Gestione SOC
    Area Sicurezza Integrata – Servizio Security Operation Centre
    CONSORZIO OPERATIVO GRUPPOMONTEPASCHI
    Via Ricasoli, 60 – 53100 SIENA (Italy)
    Tel. (+39) 0577 299672 – Fax (+39) 05770945175 – Cell. (+39) 335 7520380
    http://www.mps.it

    1. Hello.
      Yes, your account is closed. Our robots detected dangerous words in your site. In the case of a forum, this usually means one of two things:

      bad links and S-P-A-M messages were found in your site, or
      your forum is addressing one or more topics NOT ALLOWED in our free hosting service.

      We need to discuss this further but cannot do it here. Please open a new account, log in to Control Panel and go to section Open a NEW ticket. Inside the ticket please tell us what your forum’s topic was, the script you were using (SMF, phpBB, etc) and your old username.

  21. 13 July, 2011. Activated my a/c through your email link sent to me. Since then, have not received any further emails, can not log in vista panel. Tried to make another one vtec.mipropia.com using my other email address (gmail.com), never ever received any email ever. Is there any site problems or email problems, as I used both yahoo and gmail accounts. Thanks for any reply.

    1. Hi.

      Please, double check your s-p-a-m folder. You may also need to whitelist our domain inside your email settings or options.
      Both accounts are active and online with the initial index file.
      Yes, we have email problems with Yahoo! and Hotmail recipients (whole MS group) but not with Gmail. Thanks for telling us.
      See inside that folder inside both email accounts and if you don’t have those two emails with your details, please reply to this comment and we’ll sort this out.

      1. Hi, just checked my inbox both yahoo and gmail. Nothing under spam. In my yahoo a/c there is just one email from you guys for the activation that goes like this: “Dear mipropia.com’s Member,Thank you for registering with mipropia.com.
        Please click on the link below to activate your account. If the page does not display, you may copy and paste the link to your browser.

        (link edited)

        best regards
        mipropia.com”
        I have not received any secodary email for my ftp u/n and p/w without which I can not upload any web pages…
        Would you be able to delete my a/c so that I can re-try it from the start again?
        Thank you for your reply,
        Vtec.

      2. Just found the spam folder location under gmail. It is hidden under the title of “6 more”, sorry for that. Again, clicked the link for activation, and it said successfully activated, you will receive another email within a few moments… But now I have a question: my yahoo and gmail a/c are activating the same subdomain name. Will that work or will you have to delete both my yahoo and gmail a/c so I can re-try it… Thanks.

      3. Wow, just received gmail ftp u/n and p/w info in my inbox. So think yahoo must be a problem. Gmail works. Sorry for inconvenience and thanks very much for helping me out.

        1. Hi there.
          It seems you have 3 accounts:

          • userXXXXX6922 – the website under this account is working correctly (well done mate)
          • userXXXXX7505 – this website is redirecting to mybookface which usually means there may be a problem in the HTML code
          • userXXXXX8266 – and this one still has the default index page

          Do you still want us to close any of those? And which one?

  22. This account is being used as ph*sh*ng scam for st**m user accounts. xttp: // *******. *******. com/. To anyone viewing, it is fake don’t actually try it.

  23. Hi,

    This is a ph*sh*ng site, can you please take it down?

    xttp: // stan***. *****. ***/ ******/ ***** .***

    Thanks!

    Sonia

  24. It site of S****s passwords of people site of vkontakte.ru
    I ask Blocking this site.
    xttp: //*********** .com/
    Thank you for Understanding

  25. We have received a comment:

    —–
    Dear XYZ .com,

    We have just learned that your service is being used to display

    (the comment goes on – deleted for security reasons)

    as we know that you do not condone the use of your services for such ******** purposes.

    Regards,

    P a Y P a l.
    Trust and Safety
    —–

    The account addressed is banned. Thanks for the information.

  26. Hellou
    i am been banned and i can’t log in the Vista Panel to send the Support Ticket.
    User name is_
    mipc_#383948#

    Thank you very much

  27. hi! i have a free hosting account in mipropia (u: mipc_######) but i have a paid domain. i noticed that my site (jenglai.mipropia.com) became inaccessible. it has been months and it was working perfectly since it was set up. now, it is inaccessible. what could be the problem?

  28. Hello! I have an free acount. I just need to know if your server support “mail()” function, because i dont understand where is the problem. When I send an email, the script reeturn: sent, but it does not come…

    1. Email functionality is not working anymore with mipropia’s subdomains in order to reduce mail-spam activity. It works if you add your own domain (from any registrar, even with free domains) but there will be a delay in email delivery due to automated check for spammed emails. A solution that works is to use Google Apps Standard Edition (free version – NO LONGER AVAILABLE) or Google Apps Premier Edition (paid version) and adjust your script to their SMTP service. You may also try using your WindowsLive-Hotmail-MSN account with domains.live.com.

    1. We need more details:

      • what forum are you talking about? what’s the link to the forum?
      • what’s your user name?
      • what kind of forum you try to install?
      • You cannot install nulled forum software like vB and IPB. You have to pay the license to the software vendor.
      • You can install free forum software like SMF and phpBB with the automatic installer (iVista Easy Script Installer) and many others if you do it manually.
    1. Yes. You can use your own domain name with our free hosting.

      How?
      That’s a longer answer:

      1. You open an account with us.
      2. Then you go to your registrar and change NS records to: ns1.mipropia.com and ns2.mipropia.com.
      3. After that, you log in to our control panel and add it (Add-on Domains).
      4. This will create a new /folder/subfolder and it would look like /cafeinnovate.mipropia.com/htdocs for example.
      5. To move to a different hosting provider you should first delete your domain from our control panel and then change your NS records in your registrars panel.

      Other considerations:

      1. Changes in NS records can take up to 72 hours to propagate.
      2. You have to upload your files exactly inside /yourdomain.com/htdocs folder.
      3. Your files can be simple html files or you can try out php files too.
      4. Most people try several CMS’, blogs and forums. The software provided by wordpress.org is a good one to start with but there are many more.
      5. You are not required to have a deep knowledge of HTML but familiarity with it will help you very much.

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